Privacy Policy
This page explains how Mestim Vsichko processes personal data when you use the website, send an enquiry, contact us by phone or email, or submit a form.
We process personal data only to the extent necessary to respond to an enquiry, prepare a quotation, organise a service or comply with legal and administrative obligations.
Who Controls the Personal Data
The personal data controller is the company that operates mestimvsichko.bg and provides services under the Mestim Vsichko brand.
- Brand: Mestim Vsichko
- Website: https://mestimvsichko.bg
- Main activity: moving, moving labour, transport, storage, clearance and related services
Where the website states a full legal company name, company registration number, address or other official company details, those details take precedence over the abbreviated description on this page.
What Personal Data We Collect
We collect only the data necessary to respond to an enquiry, clarify the terms, prepare a quotation or organise delivery of a service.
Contact Details
Name, phone number, email address, company name for business enquiries and preferred contact method.
Enquiry Details
Addresses, route, floor, lift availability, access, volume, item type, preferred date, photos or additional information when provided voluntarily.
Technical Data
IP address, browser, device, time of visit, pages loaded and technical data required for website security and operation.
Enquiry Forms and Communication
When you submit a form through the website, we use the data only to process your enquiry, respond, prepare an estimate or quotation, or organise a service.
What an Enquiry May Contain
- name, phone number and email address for contact
- information about addresses, route and access
- description of belongings, furniture, equipment, volume or specific conditions
- preferred date, time or deadline
How We Use the Data
- to respond to the enquiry
- to prepare an estimate or quotation, or clarify the terms
- to organise a team, transport, storage or a related service
- for follow-up communication when the job requires clarification
Attached files and photos: Some forms allow you to attach photos that can help us assess the volume, access and conditions for delivering the service. Do not send identity documents, banking details or other sensitive information that is not necessary for processing the enquiry.
We do not use data submitted through forms for unsolicited marketing messages. If a newsletter or marketing communication is introduced in the future, it must be presented separately and require explicit consent.
Third-Party Services and Embedded Content
The website may contain links, maps, videos, call buttons, external platforms or embedded content. When you use them, the relevant third-party service may process technical data.
Examples of Third-Party Services
- Google Maps or links to Google Maps for the office, storage facility or route
- YouTube or other video platforms where embedded videos or external links are present
- email, telephone links, hosting services, security tools and SEO tools
What This Means
- third-party services may use their own cookies and technologies
- when you open an external link, the rules of the relevant platform apply
- we do not control how third-party platforms process your data
How Long We Retain Data
We retain personal data only for as long as necessary for the purpose for which it was provided or for the period required by applicable law.
Enquiries and Quotations
- data is retained to process the enquiry and support follow-up communication
- where a service is provided, some data may be retained for reporting, invoicing or administrative obligations
Technical Logs
- technical logs may be retained for security, diagnostics and website protection
- in the event of an incident or technical issue, the retention period may be extended until the matter is resolved
Files attached through the forms are processed temporarily by the website for the purpose of sending the enquiry and are removed from the website’s temporary file storage after sending. Copies of the submitted enquiry and its attachments may remain in the business email account for as long as necessary to process the enquiry, support follow-up communication and meet applicable administrative obligations.
Your Rights
You have the right to receive information about the processing of your personal data and to request correction, restriction or deletion where applicable.
Data Security
We apply reasonable technical and organisational measures to protect data received through the website and communication channels.
- access to data is limited to persons who need it to process an enquiry or deliver a service
- technical security measures are used for the website, hosting and forms
- logs and system records may be reviewed in the event of a technical problem, misuse or incident
Despite the measures applied, transmission of information over the internet can never be guaranteed to be completely risk-free.
Questions About Personal Data
If you have a question about personal data processing, use of the forms or wish to exercise a right, contact us using the details provided on the website.
- state what you want us to review or correct
- use the same email address or phone number used for the enquiry
- do not send sensitive personal data unless it is necessary for the specific case
For a standard service enquiry, use the form on the Contact page.